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iHelpdesk 3.0 Build 1716

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license: Freeware
downloads: 436
size: 50.40 MB
updated: 2021-01-13

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iReasoning Inc.
iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

Benefits:
Improve customer service perception and satisfaction.
Increase accessibility through a single point of contact, communication, and information.
Increase productivity of support staff by automating processes, policies, and tasks.
Improve teamwork and communication.
Reduce IT support costs.

Major features:

Email Management

Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.

Request & Problem Management

Label, categorize, track requests and problems.

Self-Service Portal
Users can manage service requests via the customer portal.

iHelpdeskOffice Suites & ToolsWindows XP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64, Windows 8, Windows 8 x64, Windows 10, Windows 10 x64

User Rating: 2.0 (2 votes)

x64 compatible software
OS: Windows XP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64, Windows 8, Windows 8 x64, Windows 10, Windows 10 x64


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